Conditions of Hire

Berkeley Chauffeurs UK Limited ('the Company') agrees to hire to the customer ('the customer') the vehicle(s) upon the following terms and conditions:-

1. The hire charge is payable in full at the time of booking. The Company will issue its and detailed confirmation of the hire. The customer is responsible for checking the details contained in the confirmation and for bringing any errors to the immediate attention of the Company. Subject to clause 3 below, the hire charge is strictly non-refundable except in circumstances where the Company, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the hire. Final payments can be made using Visa, Mastercard or Cash.

1a. Daily parking fees are fixed at £20.00 for a full day tour of London and £10.00 for a half day tour of London, charges do not apply for tours of London, which take place on Saturday afternoons or Sundays. Day tours from London will incur a fixed £10.00 parking charge, charges do not apply for day tours from London, which take place on Sundays.

2. A flat rate charge, currently £15.00 is made for meeting passengers at airports and train stations to cover parking and waiting for up to 1hour 30 minutes from the scheduled or actual time of arrival, whichever is earlier. Additional waiting time, if required, is charged at the rate of £15.00 per half-hour or part thereof.

3. In the event of a cancellation of multi day services or overnight extended touring by the customer, cancellation charges shall be as follows: - Cancellation not less than 90 days prior - fully refundable less £30.00 per person administration fee.
Cancellation 30-90 days prior - fully refundable less 75% of the value of the trip or £30.00 per person, whichever is the greater.
Cancellation within 30 days - non-refundable but the Company, at its absolute discretion, may permit all or part of such monies as shall have been paid to it by the customer in respect of the cancelled period of hire to be applied to a future hire.

3a. In the event of a cancellation of a service with less than 48 hours notice, the client will incur the full cost of the tour. Cancellations with less than 14 days notice will incur 50% of the full cost of the service.

4. The Company will use reasonable means to ensure that the vehicle(s) arrives on time to begin the hire and that it reaches its destination on time. The Company will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control.

5. Unless instructed otherwise by the customer, the Chauffeur will follow the route considered the most appropriate on the day of travel.

6. Vehicles are insured for passenger and third party claims, as required under English law. However, whilst every care is always taken, customers' personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage thereto. Customers are therefore advised to ensure that they carry adequate and relevant travel insurance.

7. The Company reserves the right (and delegates to its Chauffeurs/guides the right) to refuse to carry in any of its vehicles any person who is thought to be under the influence of alcohol or drugs and / or whose behaviour is considered to pose a threat to the Chauffeur, the vehicle or the other passenger(s). The Company will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff.

8. Smoking is not permitted in the Company's vehicles.

9. If a customer has a complaint about any aspect of the Company's performance, full details may be given in writing, within seven days of the end of the hire, to:-

The Director, Berkeley ChauffeursUK, 231 Kingston Road, Wimbledon, London, SW19 3NW.

The complaint will be fully investigated and a written response given within seven days of its receipt by the Company.

If the customer is dissatisfied with the Company's response, the matter should be reported to:-

The Public Carriage Office, 15 Penton Street, London N1 9PU quoting the Company's Private Hire Vehicle Operator's Licence number: 03476.

These Conditions of Hire do not affect the customer's statutory rights.

The management, Berkeley Chauffeurs UK Ltd.


Copyright © 2008 Berkeley Chauffeurs UK Ltd. All Rights Reserved.

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