Berkeley Chauffeurs UK Limited ('the Company') agrees to hire to the
customer ('the customer') the vehicle(s) upon the following terms and
1. The hire charge is payable in full at the time of booking. The Company
will issue its and detailed confirmation of the hire. The customer is
responsible for checking the details contained in the confirmation and
for bringing any errors to the immediate attention of the Company. Subject
to clause 3 below, the hire charge is strictly non-refundable except
in circumstances where the Company, due to causes beyond its control,
cancels or, at its absolute discretion, agrees to cancel the hire. Final
payments can be made using Visa, Mastercard or Cash.
1a. Daily parking fees are fixed at £20.00
for a full day tour of London and £10.00 for a half day tour of
London, charges do not apply for tours
of London, which take place on Saturday afternoons or Sundays. Day tours
from London will incur a fixed £10.00 parking charge,
charges do not apply for day tours from London, which
take place on Sundays.
2. A flat rate charge, currently £15.00 is made for meeting passengers
at airports and train stations to cover parking and waiting for up to
1hour 30 minutes from the scheduled or actual time of arrival, whichever
is earlier. Additional waiting time, if required, is charged at the
rate of £15.00 per half-hour or part thereof.
3. In the event of a cancellation of multi day services or overnight
extended touring by the customer, cancellation charges shall
be as follows: - Cancellation not less than 90 days prior - fully refundable
less £30.00 per person administration fee.
Cancellation 30-90 days prior - fully refundable less 75% of the value
of the trip or £30.00 per person, whichever is the greater.
Cancellation within 30 days - non-refundable but the Company, at its
absolute discretion, may permit all or part of such monies as shall
have been paid to it by the customer in respect of the cancelled period
of hire to be applied to a future hire.
3a. In the event of a cancellation of a service with
less than 48 hours notice, the client will incur the full cost of the
tour. Cancellations with less than 14 days notice will incur 50% of
the full cost of the service.
The Company will use reasonable means to ensure that the vehicle(s)
arrives on time to begin the hire and that it reaches its destination
on time. The Company will not incur any liability whatsoever in the
event of any delay due to causes or circumstances beyond its control.
5. Unless instructed otherwise by the customer, the Chauffeur will
follow the route considered the most appropriate on the day of travel.
Vehicles are insured for passenger and third party claims, as required
under English law. However, whilst every care is always taken, customers'
personal property is carried entirely at their own risk and no responsibility
can be accepted for loss or damage thereto. Customers are therefore
advised to ensure that they carry adequate and relevant travel insurance.
7. The Company reserves the right (and delegates to its Chauffeurs/guides
the right) to refuse to carry in any of its vehicles any person who
is thought to be under the influence of alcohol or drugs and / or whose
behaviour is considered to pose a threat to the Chauffeur, the vehicle
or the other passenger(s). The Company will not tolerate any verbal
or physical abuse directed to its Chauffeurs or other staff.
Smoking is not permitted in the Company's vehicles.
If a customer has a complaint about any aspect of the Company's performance,
full details may be given in writing, within seven days of the end of
the hire, to:-
The Director, Berkeley ChauffeursUK, 231 Kingston Road, Wimbledon,
London, SW19 3NW.
complaint will be fully investigated and a written response given within
seven days of its receipt by the Company.
the customer is dissatisfied with the Company's response, the matter
should be reported to:-
Public Carriage Office, 15 Penton Street, London N1 9PU quoting the
Company's Private Hire Vehicle Operator's Licence number: 03476.
Conditions of Hire do not affect the customer's statutory rights.
The management, Berkeley Chauffeurs UK Ltd.